Return & Refund Policy

At SIMPSON EMPIRE, your satisfaction is our priority. We want you to love your purchase! If you're not completely satisfied, we're here to help.

📅 Return Window

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

✅ Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item must be unused and in the same condition that you received it
• Item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Personal care items (for hygiene reasons)
• Perishable goods
• Intimate or sanitary products
• Items marked as final sale or clearance

🔄 How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

💰 Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.

Please note: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

🔁 Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. We'll help facilitate the exchange process.

📦 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

📧 Questions?

If you have any questions about our return policy, please contact us. We're here to help!

Thank you for shopping with SIMPSON EMPIRE!